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Under the Juniper Tree Season 4, Episode 10 for Thursday, December 1, 2016
What if I’m Confronted?
A. Thank the person for their thoughts.
B. Listen
1. Obviously, there is a problem that needs to be dealt with.
2. You need to pay close attention to the problem.
C. Give a reflective statement.
1. Guys. This shows you were paying attention.
2. A reflective statement is where you repeat back, in your own words, what you were just told.
3. If you don’t understand, be willing to say, “Help me out. I don’t quite understand what you are saying.”
4. The purpose behind the reflection statement is to reduce conflicts in communication.
D. Be open and honest.
1. If you are to blame, accept it (Don’t deny or refuse to respond).
2. Do not use smoke screen tactics such as:
i. Well, you aren’t a perfect person!
ii. Don’t wrangle people outside of the conflict to your side.
iii. Don’t change the subject.
iv. Don’t joke about the problem (a problem I have).
v. Don’t make pessimistic statements.
vi. Don’t threaten, place blame upon the other, and such.
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